frequently asked questions

GENERAL QUESTIONS


Q :  DO YOU ACCEPT INTERNATIONAL ORDERS?
A :  Of course!  I love working with international clients and will do my best to find the most reasonable shipping rates for you.  Please note, CHATHAM & CARON is not responsible for any customs fees or duties incurred on international shipments as these are the responsibility of the purchaser.  Please check with your local customs office about rules and regulations that may apply to you.

Q :  DO YOU CHARGE SALES TAX?
A :  Collecting sales tax is not required on any orders outside the state of South Carolina.  For all South Carolina orders, a sales tax does apply.

Q :  WHAT KIND OF PAPER IS USED?
A :  The majority of the invitations are printed on Crane Lettra paper.  The 100% cotton paper is soft, thick, luxurious to the touch and takes impressions beautifully.  Handmade paper is available upon request.

Q :  WHAT KIND OF PRINTING PRESS DO YOU USE IN YOUR STUDIO?
A : The studio has two Heidelberg windmill presses (one for letterpress and one for foil) and a Golding Pearl #11 press that was made in 1902.

Q :  WHAT FORMS OF PAYMENT DO YOU ACCEPT?
A :  All major credit cards, PayPal or checks. 

Q :  WHAT ARE YOUR RETURN, REFUND AND CANCELLATION POLICIES?
A :  Custom orders:  Orders can be canceled any time prior to final approval.  Deposits are for design services and cannot be refunded for any reason.  Due to the personalized nature of custom stationery, no refunds are available upon approval of proofs, final payment has been received and contract is signed (for wedding invitations). 

SHIPPING

Q :  WHAT IS THE TURNAROUND TIME FOR MY ORDER?
A :  Upon receiving your signed contract and final payment, we will begin production of your order and it will be shipped to you within 4-5 weeks.

Q :  DO YOU ACCEPT RUSH ORDERS?
A :  Not at this time.  We like to be able to give our standard orders the utmost attention. If possible, we may be able to get the order out a week earlier or send the envelopes to your calligrapher ahead of time.  Please contact us if you have any questions about the timing and turnaround for your order.

Q :  HOW WILL YOU SHIP MY ORDER?
A :  Wedding invitations are shipped using UPS Ground or FedEx Ground.  All other orders are shipped using USPS first class or priority mail (depending on weight).

WEDDING INVITATION QUESTIONS

Q :  HOW MANY INVITATIONS SHOULD I ORDER?
A :  We recommend ordering 10% extra for any last minute additions to your guest list.  It is much less to order a few extras than to pay for a second run.
 
Q : IS THERE ANYTHING I CAN DO TO MAKE SURE MY INVITATIONS REACH MY GUESTS IN PRISTINE SHAPE?
A : Request that your invitations be hand-canceled at your local post office. That will save a lot of wear and tear on your outer envelopes.

Pardon our dust!

We're updating the website over the next week or so, but are taking orders for 2018 weddings!  Please feel free to take a look around and let us know if you have any questions.  

xo,

CHATHAM & CARON